FAQs

  • 1. What kind of products does Cullette offer?
    Cullette offers both creative services and products, including embroidered baseball caps, prints, and digital accessories like phone wallets. Our items reflect a blend of emotional design and thoughtful aesthetics.

    2. Are your hats adjustable? What size do they fit?
    Yes, all our hats are adjustable. Detailed sizing information is provided on each product page.

    3. Can I pre-order or reserve a product before it drops?
    Cullette prioritizes its members. By joining our email list, you’ll receive updates about new drops, pre-orders, and special promotions. Access may vary depending on your membership tier, which we plan to expand in the future.

    4. Do you offer bundle sets?
    Yes, we offer exclusive bundles for Cullette members only.

  • 1. Do you offer international shipping?
    Not at the moment. We currently ship within the U.S. only.

    2. How long does shipping take, and how can I track my order?
    Shipping may take up to one week, depending on the carrier. You will receive a tracking number once your package has been shipped.

    3. Can I change or cancel my order after placing it?
    Once your order is placed, changes or cancellations are not guaranteed. Please double-check your cart before checking out.

  • 1. What is your return policy?
    We only accept returns for physical products that are damaged or defective. Change-of-mind returns are not accepted. If your item arrives damaged, please contact us within 3 days with a photo, and we’ll issue store credit upon approval. All return requests are reviewed case by case.

    2. Do you issue refunds to my original payment method?
    Refunds are only issued in cases of product defects, specifically, for damaged physical products. While rare, this may occur due to mishandling during delivery. All items are quality-checked before shipping.

  • 1. How will I receive my digital product after purchase?
    Download instructions are clearly noted on each product page. Please follow the steps provided after checkout.

    2. I didn’t receive my download link. What should I do?
    Please contact us at support@cullette.com. We’ll get back to you as quickly as possible.

  • 1. Do you have a newsletter or community I can join?
    Yes. Cullette’s mascot, Dreamo, shares messages rooted in love, gratitude, and hope. Our community is a space for those who seek joy and connection in everyday life. If that resonates with you, you’re already one of us.

    2. Where can I follow Cullette for updates?
    Subscribe to our newsletter to receive exclusive updates and stories.

    3. Do you offer loyalty rewards or exclusive drops?
    Yes. All product releases and special drops are announced exclusively to members first. If you’re not on the list, you may miss out even if you visit our site.